Privacy Policy

1. About this policy

GTM Australia Pty Ltd, ABN 67 342 125 938, operates the following businesses: GTM Australia, Sell2Retail.com.au, and Clear Work AI. In this policy, "we", "us" and "our" refer to GTM Australia Pty Ltd operating these businesses. Our business address is Level 3, 478 George Street, Sydney NSW 2000, Australia.

We respect your privacy and are committed to handling personal information responsibly. This policy explains how we collect, hold, use and disclose personal information when you visit our websites, contact us, use our services or otherwise interact with our businesses. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to us.

2. Personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Depending on how you interact with us, we may collect: contact details (name, email address, telephone number and postal or business address); professional information (employer, business name, job title, industry); enquiry and service information; commercial information (proposals, agreements, billing details); marketing information (communication preferences); technical and usage information (IP addresses, browser and device information, pages visited); information you provide through forms, surveys, meetings or support requests; personal information in documents or materials you provide when using our AI-related services.

We seek to collect only information reasonably necessary for our business activities. We do not ordinarily require sensitive information.

3. How we collect personal information

We collect personal information directly from you when you visit or interact with our websites; complete an enquiry, subscription, registration or booking form; communicate with us by email, telephone, messaging platforms or social media; attend a meeting, event, webinar or demonstration; request a proposal, purchase services or become a client; or provide documents, feedback or other materials. We may also collect from your employer, authorised representatives, referral partners or publicly available professional sources.

4. Why we collect and use personal information

We collect and use personal information to: respond to enquiries and communicate with you; prepare proposals and provide quotations; deliver and administer our services including sales, retail, marketing, consulting, training, automation and AI-related services; manage client, supplier and business relationships; process payments and maintain business records; understand website use and improve our services; send relevant business updates and marketing communications where permitted; protect our systems and investigate suspected fraud or security incidents; and meet legal obligations.

5. When we disclose personal information

We may disclose personal information to: employees, contractors and professional advisers who need it to perform their duties; providers of website hosting, cloud storage, email, CRM, communications, analytics, payment processing and technical support; technology, automation and AI providers used to deliver agreed services; business partners or suppliers involved in delivering services you have requested; your authorised representatives; regulators, courts or law enforcement where required by law; and parties involved in a proposed business sale or restructure.

6. AI and automation services

Our services may involve artificial intelligence and automated tools used to analyse information, prepare content, summarise documents or support business workflows. These tools may process personal information contained in instructions, prompts, uploaded files, connected systems or generated outputs. Before using personal information with AI tools, we assess the proposed use and the provider's privacy and security arrangements. We seek to minimise personal information used and apply appropriate controls.

We use Google-provided AI and automation services to support our business activities. Google's handling of this information depends on the particular service, account type, applicable terms and settings. Where we process personal information on a client's behalf, we handle it in accordance with our agreement, the client's lawful instructions and applicable legal obligations.

7. Cookies, analytics and website technologies

Our websites use cookies and similar technologies to support website functionality, remember preferences, understand traffic and measure marketing performance. We use Google-provided website services including Google Analytics and Google Ads conversion tracking, which may use cookies to support functionality, measure website traffic and assess marketing performance. You can manage cookies through your browser settings. Where required by applicable law, we will seek consent before using particular tracking technologies.

8. Marketing communications

We may send business updates, service information, event invitations and other marketing communications where permitted by law. You can opt out by using the unsubscribe facility in a message or contacting us.

9. Overseas handling of personal information

We use Google services to support our business operations. Depending on the service and its configuration, personal information may be stored, processed or accessed outside Australia. Google operates servers worldwide and we cannot represent that information remains exclusively in Australia. You may contact us at [email protected] for further information about the arrangements relevant to your information. Where we disclose personal information to overseas recipients, we take reasonable steps required by applicable law to protect that information.

10. Storage, security and retention

We hold personal information in electronic systems and, where relevant, physical records. We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure. No method of transmission or storage is completely secure. We retain personal information for as long as reasonably necessary, including applicable legal, accounting and dispute-resolution requirements. When information is no longer needed, we take reasonable steps to destroy or de-identify it. Where a data breach occurs, we will assess and respond to it and notify affected individuals and regulators where required by law.

11. Access and correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding. We will respond within a reasonable period and in accordance with applicable law. We do not charge you to submit a request.

12. Privacy enquiries and complaints

Please direct privacy enquiries, access or correction requests, and complaints to:

We will acknowledge complaints promptly and aim to provide a substantive response within 30 days. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Third-party websites and services

Our websites may contain links to third-party websites or services. Their handling of personal information is governed by their own privacy policies, which you should review before providing information to them.

14. Changes to this policy

We may update this policy to reflect changes to our services, practices or legal obligations. The current version will be published on our websites with its effective date.